Customer Service Advisor

Customer Service Advisor

Location: Exeter, EX5

Job type: Permanent

Hours: Monday to Friday 08:30am - 17:00pm

Salary: £25,750 per annum

Are you someone who thrives in a busy environment, enjoys problem solving and takes pride in delivering excellent service? Our client is looking for a proactive Customer Service Advisor to join their team and become a key point of contact for their retailers nationwide.

What you will be doing

• Speaking with retailers over the phone and supporting them with orders and queries
• Processing orders received via email, phone and fax
• Preparing order acknowledgements, invoices and general adminsiration
• Working closely with warejhouse and distribution teams to ensure products are delivered on time
• Applying correct discounts, charges and delivery costs
• Resolving customer issues with professionalism and care
• Keeping customer information updated in CRM system
• Building strong relationships with retailers and internal departments

About you

• Confident communicator, both written and verbal
• Competent across Microsoft Office
• Strong time management and organizational skills
• Excellent attention to detail
• Previous telephone based customer service experience is desirable
• Experience working in a fast paced setting is desirable
• Familiarity with CRM systems is desirable

Benefits

• 6.4 weeks starting holiday
• Flexitime scheme
• Free eye tests
• Pension scheme
• Free parking
• Staff discount

Closing date is 17th April 2026