Customer Service Advisor

Posted 3 days 3 hours ago by Espire

£40,000 - £60,000 Annual
Permanent
Full Time
Customer Service Jobs
Staffordshire, Tamworth, United Kingdom, B77 1
Job Description

Ovia are seeking a Customer Service Advisor to join our busy customer service department, providing excellent service, dealing with all queries, processing all orders, and offering administration support to Area Sales Managers.

Main Duties
  • Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have
  • Answering reception switchboard overflow for the head office Scolmore group companies
  • Taking inbound calls and dealing with all enquiries from our customers/ the external sales team (ASM'S) and end users
  • Input 'wrap up' code info for each call
  • Processing internet and email orders using P21 ERP and our internal systems
  • Filling all paperwork on to our in-house archive system
  • Processing product sample requests
  • Preparing quotes and lighting schemes
  • Monitor customer back orders, forward orders and call off orders
  • Maintain customer information on CRM/Online ensuring that all contact information, main contact names etc are kept up to date
  • Providing information on part numbers etc. and some basic technical details
  • Maintain good product knowledge (training will be provided)
  • Setting up customers for online ordering
  • Administration support for Area Sales Managers
  • Dealing with the carriers, chasing deliveries, obtaining POD's
  • Key account outbound courtesy calls
  • Updating Excel spreadsheet key account data for management reports
  • Logging and processing warehouse discrepancies
  • Regularly communicating with Ovia admin, Ovia returns and other Scolmore group departments (Commercial, quality, bespoke, marketing, technical)
Skills and Experience
  • Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time
  • Be able to deal with difficult customers always remaining calm and professional
  • Have the initiative to find a resolution to any problems that may arise
  • Work equally well in a team as well as being able manage their own workload and effectively manage their own time
  • Be accurate and efficient at all times
  • Basic knowledge of Word, outlook, Excel and ERP systems would be beneficial
  • Previous customer service experience essential
  • Option to purchase up to 5 extra days annual leave
  • Health Cashback Plan
  • Pension Scheme
  • Life Assurance
  • Free Parking

Site Location: Scolmore House, Tamworth, B79 7UL