Customer Service Advisor

We are looking for a Customer Service Advisor who is passionate about delivering outstanding customer experiences. You will be the first point of contact for many of our clients/customers, ensuring every interaction is professional, friendly and helpful. This role is vital in solving customer issues quickly and effectively, while also supporting and guiding other team members.

This role is a Full Time, Permanent opportunity based in Tottenham. This will be fully onsite with free parking provided and a competitive salary of £30,000 rising to £36,000 after a successful six-month probation period.

Typical shift patterns

Typical shift patterns:

• 09:00 - 17:00, Monday to Friday, alternate Saturdays from 07:30 to 12:00 (as per rota)
• 07:00 - 15:00, Monday to Friday, alternate Saturdays from 07:30 to 12:00 (as per rota)
• 07:30 - 16:30, Monday to Friday, no Saturday work

Key responsibilities

• Provide professional, knowledgeable and friendly support to customers over the phone
• Resolve most queries efficiently, using initiative and problem-solving skills.
• Handle more complex challenges with creativity and professionalism.
• Support and guide other team members in delivering excellent service.
• Aim to delight customers in every interaction.

Experience

• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Minimum five years' experience in customer service management
• Strong analytical and problem-solving abilities.
• Experience using customer service software (email and telephone systems).