Customer Service Advisor

Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Personal Customer Advisor for a company based in Leigh on Sea, SS3 area.

This is a permanent position.

Role Overview:

As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to medical professionals, GP surgeries and patients that require appliances or medication.

Working Hours:

• 9am-5:30pm
• Will be working 1 Saturday out of 4 , but typically Monday to Friday working hours

Salary:

• £12.41 per hour

Qualifications:

• Essential: Educated to GSCE level

Experience and Skills: Essential:

• Attention to detail
• Great customer service
• Being able to work at fast pace
• Excellent Microsoft Office skills
• Proactive and self-sufficient
• High level of discretion with the ability to handle sensitive information confidentiality

Desirable:

• Previous experience working in a contact centre environment
• Experience working with patient records and information

Duties and Responsibilities:

• Triage inbound telephone calls to the contact centre, handling basic queries
• Direct callers to the correct team or service, take messages where appropriate
• Raise advisor call backs
• Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
• Register new patient referrals on our internal database
• Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling
• Identify correct product code and quantity of prescription outstanding
• Redeem paper and electronic prescriptions
• Check and scan parcels before delivery
• Working independently with management directions
• Promote, share and live the Bullen vision, objectives and values.
• Any other duties which contribute to the success of the role and the business.

Interested candidates can send their CV to .

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.