Customer Service Advisor

Customer Service Advisor

Join a team where people come first - and service means everything.

At ABL 1Touch, we've been a trusted name in vehicle repair since 1994 - known for expert craftsmanship, reliable service, and genuine care for our customers. As we continue to grow, we're looking for a friendly, organised Customer Service Advisor to join our Warrington team and help keep things running smoothly.

Your Role:

You'll be the friendly voice and helpful hand guiding our customers after they've made a claim with their insurer - keeping them updated, answering questions, and getting them booked in for repairs.

Here's what you'll be doing:

• Be the first point of contact for customers post-claim
• Handle inbound calls and customer enquiries with professionalism and empathy
• Schedule repairs and arrange courtesy cars
• Provide updates on repair progress and timelines
• Keep systems accurate and up to date
• Spot and flag any concerns early to keep things on track

What You'll Need:

• Excellent communication and people skills
• Strong organisation and attention to detail
• Confidence using digital systems and multitasking
• A positive attitude and a team-player mindset

Bonus points if you've worked in motor insurance, call centres, or customer service roles before - but it's not a deal-breaker!

What's in it for You?

We know a great team is built on happy people, so we offer:

• 28 days holiday (including bank holidays)
• An extra paid Celebration Day - just because
• Life Assurance & Long Service Awards
• Healthcare Cash Plan & Employee Assistance Program
• Pension, Cycle to Work Scheme & LV insurance discounts
• Fun social events & generous Refer-a-Friend bonuses

Sound like a good fit?

We'd love to hear from you - apply now and let's get started!