Customer Service Advisor
Posted 7 hours 59 minutes ago by HAYS
JOB Location - Basildon, Essex
JOB Tile - Customer Service Advisor
JOB type - Permanent full-time
£26,500 - £27,500
About the RoleJoining our team, you'll be responsible for liaising with clients, subcontractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met, and no false promises are given. You'll liaise with our supervisory teams and the regional buyers to ensure materials / equipment are ready for use at the agreed appointment times.Using our MSi system, you'll actively schedule available operatives and subcontractors for jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers' confidence.
About YouCandidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.
Benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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