Customer Service Advisor - Part Time

Location: On site / Southend-on-Sea, UK

Job type: Permanent / Part-time

Sector and subsector: Client Services Call Centre

Annual Salary range: from £16,353.00 to £17,035.00

Join our team as a Customer Service Advisor in our Call Centre! As a Customer Service Advisor, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives exceptional service.

Hood Group is a UK-based insurance provider that partners with start ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983, the company aims to help its partners transform their insurance proposition by delivering innovative business models that enhance customer engagement and drive growth.

Key Responsibilities

• Serve as a Brand Ambassador and the first point of contact for all customer inquiries.
• Manage a high volume of inbound and outbound calls, web chats, and emails.
• Handle queries related to existing policies, changes, renewals, sales, payments, and general policy administration.
• Ensure the customer is central to every conversation.
• Maintain and update customer records accurately and efficiently.

What We Need From You

• Good customer service experience, ideally in a call centre.
• Strong written and verbal communication skills with the ability to adapt your communication style to meet customer needs and be empathic.
• Team player with strong IT skills, proficient in Microsoft Office and capable of handling multiple tasks.
• Tech savviness, with the ability to navigate various systems and manage multiple web chats simultaneously.

Technical Requirements

Fast & stable home fibre broadband is required, with a proven minimum consistent speed of 20 Mbps download and 10 Mbps upload, available at all times.

Training and Development

Training is a robust full time 4 week programme that requires you to be in our office for the first 6 months of your employment and to travel to the Southend office on a regular basis.

Working Hours

24 hours per week - 3 full days, 9 am to 5:30 pm, 30 minute lunch break, 8 hours per day.

Days may change; examples of possible patterns include:

• Monday, Tuesday, Friday
• Monday, Tuesday, Thursday
• Monday, Thursday, Friday

Benefits

• 31 days annual leave (including bank holidays)
• Employee Assistance Programme
• Pension Scheme
• Health cash plan
• Incentive of £250 on refer a friend scheme
• Social company events - join the Hood Group community
• Employee Recognition Scheme - Hood Stars
• Company provided laptop and other professional equipment as required

At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it's about being part of a community that makes working at Hood Group truly exceptional.