Customer Service Advisor - Out of Hours

Overview

Manpower UK is seeking a Customer Service Advisor - Out of Hours for a temporary role based in Trafford. The position is office based and involves providing first line IT support as the initial customer contact point. The role offers a competitive rate of up to £16.11 per hour, inclusive of shift allowance, and follows a three week rotation combining night and day shifts, ensuring 24/7 coverage.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance over the phone.
• Assign calls to the relevant support teams when needed.
• Handle back office requests as required.
• Advise customers and support teams on known problems/workarounds.
• Keep customers updated on the progress of their request or incident.
• Contribute to team success by meeting agreed personal targets.

Qualifications

• Excellent communication skills, both verbal and written.
• A genuine passion for delivering great customer service.
• Willingness to learn and adapt.
• Ability to work independently and as part of a team.
• Strong problem solving skills.
• Confidence working under pressure.
• Previous customer service experience is an advantage.
• IT knowledge is desirable; full training will be provided.

Working Pattern

The working pattern follows a 3 week rotation combining night shifts () and day shifts (). Typical-week schedule:
Week1: Mon-Off, Tue-Off, Wed-Off, Thu-Night, Fri-Night, Sat-Night, Sun-Night
Week2: Mon-Off, Tue-Off, Wed-Off, Thu-Off, Fri-Off, Sat-Day, Sun-Day
Week3: Mon-Night, Tue-Night, Wed-Night, Thu-Off, Fri-Off, Sat-Off, Sun-Off.

Salary

£16.11 per hour (combined standard rate and shift allowance).

Location

Capgemini, Trafford Park, Stretford, Manchester M417HA.