Customer Service Advisor - Full time

Customer Service Advisor - Full Time

Job Location: UK wide

Job Type: Permanent

Remuneration: Competitive salary based on skills, experience and qualifications.

Role Overview

Be the calm voice claimants rely on to get their lives back on track.

Shift Details

Variable shift patterns between 7:00am and 10pm, 24/7, 365 days a year.

Responsibilities

• Handling inbound calls from customers for a variety of queries.
• Dealing with multiple clients to deliver the best service.
• Working with suppliers and parts.
• Providing excellent customer service at all times.

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to work in a fast paced environment.
• Computer literacy - using a variety of in house databases.
• Enthusiasm and a genuine desire to learn.
• A can do attitude.

Benefits

• Competitive salary based on skills, experience and qualifications.
• Self Invested Personal Pension Scheme (SIPP).
• Holiday allowance: 25 days plus bank holidays.
• Flexible working - from office or home.
• Private healthcare plan (including pre existing conditions).
• Life assurance.
• Employee assistance programme for wellbeing.
• Group income protection.
• Voluntary flexible benefits - green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
• Discounts on various products and services.

Training & Development

Full training will be provided, and you will have access to Sedgwick University's comprehensive development program, including more than 15,000 courses on demand and opportunities to continue formal education.

Equal Opportunity and Anti Discrimination Statement

Not only do we have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation, but we pride ourselves on being an Equal Opportunity Employer.

Disclaimer

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.