Customer Service Advisor / Customer Service Course

Role Overview

We are looking for enthusiastic and customer-focused individuals to join our Customer Service Advisor pathway. This opportunity begins with a 10-day customer service training course, designed to prepare you with the essential skills required for the role.

Upon successful completion of the course, candidates will be invited to attend a formal interview for the Customer Service Advisor position.

Key Responsibilities (Post-Employment)

• Deliver high-quality customer service via phone, email, and face-to-face interactions
• Respond to customer enquiries, concerns, and complaints professionally
• Accurately record and update customer information
• Resolve issues efficiently while maintaining a positive customer experience
• Work as part of a team to meet service targets and standards

Training Programme (Mandatory)

• Attend and complete a 10-day customer service course prior to interview
• Course content includes:
  • Communication and listening skills
  • Handling difficult customers
  • Problem-solving techniques
  • Customer service best practices
• Attendance and active participation are required
• A certificate of completion will be awarded at the end of the course

Interview Process

• Candidates who successfully complete the training will be shortlisted
• Shortlisted candidates will be invited to a formal interview
• Final job offers will be made based on course performance and interview outcome

Skills & Requirements

• Strong communication skills
• Willingness to learn and develop
• Positive and professional attitude
• Basic IT skills
• Ability to work in a team environment

Benefits

• Free or funded training programme
• Opportunity to gain a recognised customer service qualification
• Career progression opportunities
• Supportive working environment