Customer Service Adviser

As a Customer Service Adviser based in Kingston Upon Hull, you will be the primary contact for clients throughout their vehicle repair process. This permanent, office-based role operates Monday to Friday, 8:00am to 5:00pm, with a salary of £26,836.80 per annum.

Job Details

Location: Hull HU7
Hours: 8:00am - 5:00pm (40 hours a week)
Benefits: 25 days holiday plus bank holidays, bonus opportunities, ongoing training and career development within a respected national repair group.

Responsibilities

• Be the main point of contact for customers throughout their repair journey.
• Provide regular updates on repair progress.
• Book vehicles in for repair and arrange collections and deliveries.
• Work closely with site colleagues to ensure high standards of service are maintained.
• Handle any excess payments.
• Meet and greet customers with a friendly approach.
• Update customers on the progress of their vehicles.
• Full training is provided for this role.

What We're Looking For

• Excellent customer service and communication skills.
• Organised, adaptable and proactive.
• Enjoy working as part of a team and have a positive, can do attitude.
• Flexible, reliable and eager to get stuck in.
• Enjoy building rapport with customers and colleagues.
• Experience in customer service, call centre or automotive environments is beneficial but not essential.

We are a growing, supportive and well-established business that values professionalism and dedication. If you are passionate about customer service and would like to join our team, we would love to hear from you.