Customer Service Adviser

Customer Services Advisor - August Start

Your new company
You'll be joining the existing permanent helpdesk team as part of our Hays temping team working within the public sector.
Hours - 08:30 to 16:30
On site - Monday to Friday
Duration - 2 Months Temp

Your new role
You will answer incoming queries via phone and email channels to effectively provide advice and solutions, duties include:

Be contacted by phone and email to offer tailored advice.

Support with issues like finance, accommodation, and visas (training provided).

Log interactions and refer to specialist teams as needed.

Use judgement to handle sensitive or complex queries.

Assist with service improvements and student feedback.

Adapt quickly to new systems and processes.

What you'll need to succeed

Experience in a customer-facing or advisory role

Clear, professional communication skills

Ability to manage sensitive issues with discretion

Strong organisation and time management

Confident using databases and digital tools

Flexible, proactive, and keen to learn

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email your CV to with the reference
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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