Customer Service Adviser - JPS

Jewson Partnership Solutions (JPS) is a brand within Stark UK which specialises in providing solutions for our customers in the Public Sector predominately Housing Associations and Local Authorities and maintenance contractors.A new agreement has just been secured with one of our National Contractor partners which will incorporate a dedicated store located on a new site in Evesham.This involves providing and managing van stocks and a wide range of building reactive maintenance materials including plumbing, electrical and ironmongery.We are looking to recruit a warehouse / sales assistant to work within a small team with focus on, stock management, product availability, monitoring van spares, arranging deliveries and overall delivering an excellent service to our client and their tradesmen. A good knowledge of building materials is preferred; this could be from a roofing / plumbing / builder's / trade merchant / DIY outlet background.The role will involve, processing customer orders both over the phone, picking items to fulfil customer orders ready for collection or delivery, check incoming stock deliveries and put away in the appropriate area and support with maintaining stock levels and carrying out regular stock counts.We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays)Competitive salary - based in EveshamHours - Mon to Fri - 7.30am to 4.30pmThe role involves regular manual handling and driving duties and therefore requires a full UK driving licence with entitlement to drive a 3.5-tonne van, along with the ability to carry out physical tasks safely.What You'll Be DoingGet to know our product lines and services in order to make the most of all customer interactions in line with our JPS valuesDevelop great relationships with collegues and our client's tradesmen, understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journeyKeep the branch and looking clean and tidy, to make a great first impression on our customersMaintain stock levels, carrying out regular stock countsWork with colleagues to suggest opportunities for improvementWhat We're Looking ForEnthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethicsTeam Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.Pride - You take pride in your work and are dedicated to producing top-notch results.What's in it for you?Retirement Savings Plan (Pension) - with Legal & GeneralLife Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward GatewayAviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness CoverEmployee DiscountRefer a Friend schemeWellbeing Centre via WorkPerksNew Reward and Recognition programme - launching soon!Required Skills and ExperiencePrevious industry experience preferred but not essentialExperience in a customer facing environmentPassion for working with peopleA positive can-do attitudeAbout usAt JPS , we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!