Customer Service Administrator S11970

Customer Service Administrator (Motor Industry)

Location: Sandyford, Co. Dublin

Salary: €33k plus bonus & quarterly incentive scheme and 25 days holidays.

Benefits: Group health insurance and pension.

Description of Role

The Customer Service teams exist to deliver seamless support experiences for government agencies and SME's.

The team of Maintenance Booking Specialists within the wider Customer Service Department provide front line support for all vehicle maintenance booking enquiries from drivers & clients helping to keep their businesses moving.

Requirements

• Ideally, candidates must be qualified to Third level
• Ideally have at least 1 years Customer Service/ Office Admin experience within motor, insurance, call centre or similar environment
• Must be customer driven with the ability to deal and build relationships with individuals at all levels of the business
• Must be meticulous- paying great attention to detail along with a high level of accuracy
• Must be a team player who actively participates in shared objectives
• Flexibility, willing to carry out variety of tasks/activities requested
• Excellent communication skills, both written and verbal
• Must be computer literate with a good knowledge of Microsoft packages
• Good interpersonal skills and has an ability to build rapport with clients and drivers
• Good time management skills, managing fluctuating workloads
• Organization and prioritisation of daily tasks
• Ability to see issues through to completion and work to deadlines

Key Duties & Responsibilities

• Working as part of a team, efficiently and professionally process and log inbound telephone and email enquiries
• Act as a trusted point of contact for all vehicle maintenance and repair requests
• Direct vehicles into the preferred supplier network for repairs, finding the right supplier for the situation
• Build long term proactive relationships with clients and drivers by continuing to build on professional image and maintaining a high standard of customer service
• Achieve team goals as well as individual targets, helping the department deliver on its wider strategy of customer service excellence
• Increase customer survey ratings through consistently delivering excellent service and creative solutions
• Handle complaints in line with our policy & procedure, striving for excellent outcomes for all stakeholders
• Manage fluctuating workloads and peaks in volume whilst maintaining exceptional levels of service
• Maintain a high standard of accuracy and compliance in your general administration
• You will have opportunities to work with your managers and colleagues on exciting projects to drive our business forwards