Customer Service Administrator Apprentice

Virbac is a global veterinary pharmaceutical company providing solutions to improve animal health in more than 100 countries around the world. Our extensive portfolio of innovative and award-winning products combine quality, effectiveness and convenience for veterinary surgeons, nurses, pet owners and farmers alike. Every day, we are committed to improving quality of life for animals and to shaping the future of animal health.

The team are looking to recruit for a Customer Service Administrator Apprentice.

Responsibilities

• Ensure telephone calls are answered efficiently in line with company guidelines and expected standards
• Ensure queries are resolved satisfactorily by identifying the customer's needs
• Ensure telephone calls are forwarded to the correct colleague as required
• Greet visitors to the office
• Shared management of pet ID microchip ("Backhome") administration, including creating PIN numbers for practices and assisting with faulty scanners.
• Actively take part in email and call monitoring sessionsArrange overseas parcel shipments where necessary
• Manage incoming and outgoing post
• Provide administrative support to the sales and marketing team
• Oversee Virbac individual printing
• Carry out other duties as required for the benefit of Virbac Ltd
• Assist with the management of nutrition inboxes
• Process nutrition orders from the email inbox
• Process return and damage requests, checking validity
• Assist with literature orders and shipment
• Assist with customer queries and reviews
• Complete monthly filing
• Set up customer accounts on internal systems (Movex/CRM), including creating and updating customer details.
• Create new accounts as directed by the sales team
• Assist with monthly exemptions

The apprentice will work closely with the Customer Services Team Leader and support the wider team to ensure the smooth running of the department.

Entry requirements

• GCSE Maths and English at grades 4 or above required.

Skills required

• Initiative

Training to be provided

• The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.

Things to consider

• The role involves regular telephone, email, and face-to-face customer interaction.
• Potential for this to become a full-time permanent role.

Location

Virbac Ltd
Virbac Ltd, Unit 16, Woolpit Business Park,
Bury St. Edmunds,
Suffolk, United Kingdom.
IP30 9UP

At a Glance

Salary: £ 17316 per year

Working week: Monday-Thursday (8:30am-17:00pm) - (16:30pm on Friday)

Duration: 15 Months