Customer Service Administrator

Customer Service Administrator Vacancy Details

We are seeking a highly organised and professional Customer Service Administrator to join our team. The successful candidate will be responsible for managing customer interactions, supporting sales administration, and ensuring smooth communication across the Traffic Management and Reflective Division.

This role offers an excellent opportunity for individuals with strong administrative skills and a passion for delivering exceptional customer service.

Responsibilities:

• Handle customer enquiries via phone, email, and other communication channels with professionalism and courtesy
• Maintain accurate records using CRM software and update customer information regularly
• Support sales administration activities, including processing orders and tracking deliveries
• Utilise Microsoft Office suite (Word, Excel, Outlook) to prepare and maintain the capacity planner and monitor the progress of customer orders through each stage of production
• Provide general administrative support to the team as required

Experience:

• Proven experience in an administrative or customer service role is preferred
• Familiarity with CRM software and Sage 200 is advantageous
• Strong computer literacy with proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Excellent communication skills in English, both written and verbal
• Demonstrated organisational skills with the ability to prioritise tasks effectively
• Experience in sales administration or related fields is a plus
• Ability to manage time efficiently and work independently in a fast-paced environment

Salary, Hours & Location:

This position is offered on a full-time basis working Monday to Friday, for a competitive salary of £27k per year. You will be working out of our head office at Duke Street, New Basford, Nottingham, NG77JN.

• Employment benefits include social activities, increased holidays based on length of service & generous pension contributions.