Customer Service Administrator

Are you an organised and customer-focused administrator with a passion for delivering outstanding service? Do you thrive in a fast-paced environment and enjoy building strong relationships with customers?

We're looking for a Customer Service Administrator to become a key member of a busy customer service team, supporting customers from order through to delivery. If you're a great communicator with excellent attention to detail and enjoy solving problems, we'd love to hear from you.

What you'll be doing:

• Processing customer orders accurately and efficiently.
• Handling customer enquiries via phone and email with professionalism.
• Providing stock availability updates and delivery ETAs.
• Liaising with Sales, Warehouse and Logistics teams to ensure smooth order fulfilment.
• Supporting the external sales team with day-to-day administration.
• Maintaining accurate customer records and company systems.
• Delivering exceptional customer service at every stage of the customer journey.

What we're looking for:

• Previous experience in a customer service or administration role.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to prioritise a busy workload.
• Good IT skills, including Microsoft Outlook, Word and Excel.
• A proactive, positive attitude and excellent attention to detail.
• Experience with order processing or within manufacturing, distribution or building products would be advantageous but isn't essential.

What's on offer:

• Monday to Friday working hours with an early finish on Fridays.
• The opportunity to join a well-established, growing business.
• Friendly and supportive team environment.
• A varied role where your contribution genuinely makes a difference.