Customer Service Administrator

Gap Personnel, operating as an employment business, are recruiting on behalf of our client for a Customer Service Representative based in the Haydock area.

The position is on a temp to perm basis.

Candidates need to have logistics experience.

Salary

• 28,000 per annum

Working hours

• Rotating shift pattern
• Monday to Friday
• Week 1: 07:30 - 16:30
• Week 2: 08:30 - 17:30

About the role

As a key link between our customers, drivers, and partner depots, you'll play a vital role in keeping freight moving and customers informed.

Key responsibilities include:

• Handling inbound customer queries by phone and email
• Proactively updating customers on collections and deliveries
• Liaising with partner depots and third party networks to obtain delivery status updates
• Managing and resolving delivery issues with a calm, professional approach
• Logging and tracking issues through to resolution
• Building strong relationships with customers through clear, friendly communication
• Supporting the wider operations team to ensure service levels are met

About you

We're looking for someone who:

• Has a positive, bubbly personality and enjoys talking to customers
• Remains calm and professional when things go wrong
• Thrives in a busy, time critical environment
• Is organised, proactive and solution focused
• Has previous customer service experience (logistics or transport)
• Is confident using IT systems and communicating with multiple stakeholders

Interested candidates can send their CV to

Gap Personnel Group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.