Customer Service Administrator
Posted 2 hours 1 minute ago by Office Angels
Location: Tunbridge Wells, Parking.
Hours: Monday to Friday, 9:00am - 5:30pm. Office Based Monday - Friday.
Are you passionate about delivering exceptional customer service? We are seeking a friendly, proactive, and professional Customer Service Executive to join our clients' small team in Tunbridge Wells to deliver Customer Service to their clients and complete all relevant administration tasks to ensure an efficient service!
Key Responsibilities- Handling customer enquiries via phone, email, and live chat.
- Providing accurate information about products and services.
- Resolving customer issues efficiently and professionally, via correspondence, emails and calls.
- Maintaining customer records with meticulous attention to detail.
- Updating the CRM with relevant information and producing invoices to send for completed works.
- Working closely with internal teams to ensure excellent service delivery.
- Previous experience in a customer service and administration office-based role
- Excellent communication and interpersonal skills
- A positive attitude and problem-solving approach
- Strong organisational skills and attention to detail
- Comfortable working with CRM systems and Microsoft Office (Word, Outlook and Excel)
- Competitive salary of £26,500 per annum
- Full-time, permanent position with excellent benefits
- Supportive and friendly working environment, a team of 7 reporting into a Customer Service Manager
- Opportunities for career development and training
If you are a customer-focused individual looking for your next opportunity, we would love to hear from you!
This role is being managed by Debbie Foster - Tunbridge Wells - Office Angels
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.