Customer Service Administrator

Customer Service Administrator

Job Reference: 9908

Admin and Secretarial, Liverpool, Merseyside

Hourly Rate: £13.12 per hour - Permanent

Job Type: 6 months with possibility of becoming permanent

Working Hours: Monday to Friday 9am-5:30pm

Location: Liverpool - Central

We are recruiting for a Customer Service Administrator in a financial services company based in Liverpool. This role involves responding to email queries from investors and professionals while adhering to compliance and regulatory standards.

Responsibilities

• Respond to email queries from investors and professionals, ensuring compliance and regulatory requirements.
• Prioritise queries and coordinate with other departments to identify root causes.
• Type and administer correspondence to clients/investors, meeting deadlines.
• Maintain quality and accuracy in all customer and investor correspondence.

Requirements

• Customer service experience, including complaint handling, inbound processing, or banking roles.
• Strong independent and team working skills.
• Previous experience resolving complaints.