Customer Service Administrator

Key Responsibilities

• Handling customer enquiries via phone and email in a professional and timely manner.
• Dealing with orders, deliveries and resolving customer queries on a daily basis.
• Supporting the wider operations with daily administrative tasks.
• Processing orders, and maintaining accurate records.
• Liaising with local trade, customers, and internal teams face to face and via phone.
• Managing documentation and general office administration including copying and filing.
• Ensuring a high standard of customer service is maintained at all times via outbound and inbound calls.

Qualifications

• Previous experience in a customer service or administrative role.
• Experience within a trade, logistics, or distribution environment is advantageous.
• Strong communication and organisational skills.
• Ability to manage multiple tasks in a fast paced environment.
• Good attention to detail and problem solving abilities.
• Confident IT skills including Microsoft Office and internal systems.
• A positive and proactive attitude with the ability to work well within a team and a self motivated work ethic.