Customer Service Administrator
Posted 9 days 21 hours ago by Greenbean
Looking to grow your skills in a supportive and fast-paced environment?
We're seeking a reliable and detail-oriented Service Delivery Administrator to join a busy Customer Experience team in Bury. This role is ideal for someone who enjoys working behind the scenes to keep everything running smoothly - providing essential support to ensure top-notch customer service.
Whether you're building a career in operations, administration, or customer service, this is a great opportunity to develop your experience in the energy industry.
Working hours: Monday to Friday, 8:30am - 5:00pm
Salary: Competitive + bonus + benefits
What's in it for you:
- 25 days holiday
- Yearly bonus (based on company and personal performance)
- Flexi-time scheme
- Free on-site parking
- Wellbeing support
- Access to an on-site gym
- Exciting social and team-building events
Key Responsibilities:
- Provide administrative support to the Service Delivery Coordinators
- Process Change of Tenancy (COT) requests within agreed SLAs
- Assist in resolving billing issues raised by managing agents
- Support the billing team with administrative tasks when needed
- Ensure accurate and complete data entry across internal systems
- Assist with the preparation and delivery of Managing Agent reports
- Support ad hoc requests from Service Delivery Coordinators
- Help deliver excellent aftersales support and customer care
- Contribute to both regular and ad hoc reporting
What we're looking for:
- Strong organisational skills and ability to prioritise effectively
- Self-motivated and proactive
- Clear verbal and written communication skills
- Confident with numbers and basic arithmetic
- Computer literate, particularly with Excel and Outlook
- Excellent attention to detail
- Comfortable working independently and as part of a team
It'd be great if you also have:
- Experience working in the energy industry
- At least 12 months administrative experience
- Excellent attention to details
- Exposure to account management or a similar support role
Ready to apply?
If you're a team player who thrives on organisation and accuracy, click 'apply now' - we'd love to hear from you!