Customer Service

The Best Connection Bolton is delighted to recruit on behalf of our long-standing client, a leading logistics company that supplies one of the UK's largest supermarket chains!

We are looking for an experienced Customer Service Representative to join their friendly and fast-paced team. This is a fantastic opportunity to work within a busy logistics operation, liaising with multiple sites, stores, and customers to ensure a first-class service is delivered at all times.

• Act as the first point of contact for customers via phone, email, and internal systems
• Communicate with various customer sites and departments to resolve queries efficiently
• Handle customer issues, complaints, and service challenges professionally and effectively
• Investigate problems, identify solutions, and take ownership of issues through to resolution
• Liaise with stores, transport teams, and internal departments to ensure smooth operations
• Accurately document customer interactions, queries, and resolutions
• Maintain and update spreadsheets, databases, and internal systems with a high level of accuracy
• Carry out data input and administrative tasks whilst ensuring attention to detail at all times
• Follow company policies, procedures, and office code of conduct standards professionally
• Work collaboratively with colleagues to deliver an excellent customer experience
• Training: Monday to Friday, 09:00 - 17:00 (first 2 weeks)
• Shift Pattern: To be discussed
• Must be flexible to work across 7 days, including weekends, evenings, and holidays where required
• Enhanced rates available for weekend work and overtime
• Please note: Holidays are not permitted during peak business periods (for example, December)

• Previous customer service, customer support, or logistics administration experience
• Strong problem-solving abilities with a proactive approach to resolving issues
• Ability to handle complaints and challenging situations professionally and calmly
• Strong data entry skills with excellent attention to detail
• Confident using Microsoft Office, including Excel, Word, and Outlook
• Ability to multitask and prioritise workload in a fast-paced environment
• Able to work independently and as part of a team
• Professional attitude with a commitment to following company procedures and standards