Customer Service

LOCATION: Cotswold Designer Outlet

SHIFT PATTERN: Saturday & Sunday, 10 hours per week

PAY RATE: £13.45 per hour

Do you love meeting new people? Are you naturally confident, friendly and full of positive energy?

We're on the lookout for outgoing, approachable individuals to become the welcoming face of our Guest Services team.

This is a character first role - whether you're welcoming guests, giving directions or helping create memorable experiences, your energy and enthusiasm will make all the difference.

We'll teach you the rest.

Responsibilities

• Promote a welcoming and inclusive environment for Guests, residents and colleagues
• Confidently provide knowledge of Cotswolds Shopping Centre and surrounding areas
• Professionally communicate with guests through telephone and email
• Participate and assist with all Centre events
• Comfortable working indoors and outdoors, whatever the weather
• Be observant and report any safety or maintenance concerns
• Liaison with other departments and brand partners
• Provide support for guests with disabilities and additional needs, showing sensitivity and respect
• Be willing to learn, adapt and take on new training as needed
• Follow the Lost & Found property, Child Safety procedures and be vigilant in all handover communications
• Working Friday, Saturday and Sunday

Qualifications

• Confident communicator
• Enthusiastic
• Genuine desire to assist customers
• Excellent telephone manner and written English
• Effective time management skills
• Excellent organisational skills
• Knowledge of IT
• Flexible and willing to adjust to needs of the business

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counselling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis