Customer Service - Vehicle Rental Assistant

Who Are CVS?

CVS are a 3rd generation family run business since 1961. We are experts of the commercial vehicle trade in all aspects. Specialising in the Vehicle Rental, Vehicle Sales, & Vehicle Repairs and Servicing.

With a small but effective workforce of around 9-11 staff members we have grown to be one of the largest rental companies in north London. With a large client base of over 1200 companies and individuals who use or services on a daily basis. CVS are known as the one stop shop for commercial vehicle needs. Feel free to take a look at our website for more info on all our services.SALARY BASED ON EXPERIENCE

Role responsibilities:

• Dealing with customer enquires via telephone / face to face / emails
• Creating customer reservations and handling account customer invoices
• Helping to carefully manage customer reservations
• Making sure customer requests are dealt with in a timely fashion
• Maintaining fleet information effectively
• Be able to work under pressure during peak times
• Occasionally delivering or collecting company vehicles

Applicant Specification:

• Full UK driving license (mandatory)
• Experience in customer service face to face (mandatory)
• Have a friendly & pleasant telephone manner (mandatory)
• IT standard knowledge of Microsoft Office (outlook, word, Excel) (mandatory)
• GCSE's in Maths, English Grade C or above.
• Have keen attention to detail and problem solving qualities
• Have good punctuality and work ethic
• Be able to work efficiently on their own or within a team.
• To work alternative weekends (mandatory)
• Any experience in rental/ vehicle sales/ vehicle repair (an advantage)
• A working knowledge of commercial vehicles (an advantage)
• Be a UK resident and have eligibility to work in the UK.
• Willing to always learn new skills and features within the daily routine of the company.

Rewards & Benefits

The applicant can expect 28 paid days holiday per tax year including bank holidays.

Half day alternative Saturdays and no Sundays.

One Free MOT - and use of the workshop for servicing & discount parts.

A fun relaxed working environment

Company vehicle benefits included (subject to availability).

Company summer and winter events and Christmas bonuses.

Paid overtime / Unused Sick Day Reimbursement

Promotional opportunities

Training and in job development of skills & knowledge within the motor/rental trade

Free On Site Parking

Location:

CVS are based in White Hart Lane Tottenham North London, with branches also in Enfield & Kentish Town. The role would be based in Tottenham. However occasional rare call outs to collect/deliver vehicles may be required. We are right outside the White hart lane Train Station and very close to the A10 high way and plenty of cycling routes nearby and on site employee parking. We are obviously close by to the local Tottenham Hotspur football ground. The Tottenham high road which has local restaurants, pubs, and fast-food outlets. We are also a 10-minute train journey to the London underground Victoria line.