Customer Service - Senior Customer Service Advisor

Customer Service - Senior Customer Service Advisor

Ashby-de-la-Zouch LE65, UK

Job Description

Shift: Mon - Fri, 40 hr week

Responsibilities

• Be the main point of contact with the customer for information sharing and issue resolution.
• Develop strong working relationships and trust with key contacts.
• Ensure cost and service compliance to internal and customer processes.
• Take ownership and responsibility from the initial order through to successful delivery.
• Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request.
• Responsible for compilation and distribution of relevant reports and KPI's.

Key Skills & Experience

• Previous customer service experience along with excellent customer service skills.
• Previous experience of working within a small team environment.
• Experience of Windows 10 in a business capacity.
• Excellent telephone manner.
• Excellent attention to detail

Person Specification

• A team player with the ability to communicate effectively at all levels.
• A methodical and structured approach to problem solving.
• A can do attitude with a flexible approach.
• An approachable and reliable attitude.
• A keen attitude towards self-development.

Diversity and Inclusion

Equality, diversity and inclusivity are at the heart of everything we do. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.