Customer Service / Order Processor (Part-time)
Posted 9 days ago by KHR - Recruitment Specialists
Customer Service / Order Processor (Part-time)
Location: Paddock Wood
Pay: £12.11 per hour
Hours: Monday to Friday, 20 hours per week
This is a great opportunity to work for a leading independent distributor that offers a complete distribution service which includes order processing, invoicing, picking & packing, credit control & cash collection, bulk storage and stock management.
We aim to offer an exceptionally high-quality service to all our customers worldwide and are looking for a like-minded, commercially aware, IT literate, motivated customer service professional to join our team.
Roles and Responsibilities- Process orders received via the website, phone, electronic transmission, fax and email
- Answer customers' phone calls (enquiries, orders, queries)
- Process trade & private orders onto the sales ledger
- Maintain customer files, including creation of new accounts and records
- Correspond with customers and publishers (mainly via email)
- Input daily dispatch information into the system
- Download Amazon orders and website orders into the system
- Send customer proformas & quotations
- Manage customer credit claims and raise credit notes
- Contact carriers to track parcel whereabouts
- Produce weekly dispatch & sales reports
- Liaise with client publishers regarding queries, orders and advice required
- Previous experience in a similar role
- Ability to build strong relationships with colleagues, customers and third parties
- Computer literate
- Experience working in logistics/dispatch preferred
Submit a clean CV in Word and include a cover letter or preface page highlighting qualifying skills and experience. Ensure your CV is well formatted, free of graphics, and up to date.