Customer Representative - Petersfield

Role Overview

As a Customer Representative, you will make a real impact from day one.

You'll be a key part of the branch team. Supporting customers in person, over the phone and online. You'll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you'll be trusted to adapt your approach to meet the needs of different customers and situations.

Our branches remain open until at least 2030 and we are the last branch on the high street in 148 towns, so you will play an important local role.

Working Hours & Location

Location: Petersfield, Hampshire.

Position: Permanent, part time, 22.5 hours per week (Wednesday, Thursday, Friday and 3 hours every other Saturday).

Branch closes on Tuesday and Thursday; during these days you will primarily support customers on the savings line and other banking support over the phone.

You must be within a 45 minute commute of the branch.

Salary & Benefits

From 1 July 2026 the minimum salary will be £26,500.

• 25 days holiday per year, increasing to 30 over time, with the ability to buy up to 10 extra days each year.
• Wellhub access for a range of health and wellness options.
• Up to 2 days of paid volunteering per year.
• Ongoing training and development.
• Annual performance related bonus.
• Private medical insurance.
• Highly competitive pension.
• Life assurance.

Responsibilities

Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking.

Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.

Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.

Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent customer service even at peak times.

Take responsibility for doing things the right way. Follow processes, spot potential issues and raise concerns where needed to protect customers and Nationwide.

Play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.

Qualifications & Competencies

Experience or passion for customer service environments will help you thrive. You do not need prior banking experience.

• Show pride in helping customers feel confident, supported and listened to, even when busy or complex.
• Demonstrate patience, empathy and strong people skills to understand customers' banking needs.
• Work comfortably in a fast paced environment where priorities can shift.
• Remain calm under pressure, adapt quickly and approach change with a positive mindset.
• Be confident using technology and digitally savvy.
• Enjoy working as part of a high performing team where great experiences are built through teamwork.
• Communicate clearly and naturally with people, guiding customers face to face, on the phone and through digital services.
• Takes ownership to get things done and act with care and integrity.

Show how these behaviours resonate with you and give examples where you have already demonstrated them.

Job Information

• Job Identification 3578
• Apply Before 06/08/2026, 10:55 PM
• Location: 2 Chapel Street, Petersfield, Hampshire, GU32 3JD, GB