Customer Representative - Milton Keynes

Role Overview

As a Customer Representative you will make a real impact from day one. You'll be a key part of the branch team, supporting customers in person, over the phone and online. You'll help with everyday transactions, answer queries and guide customers towards banking services and digital tools that make managing their money easier.

Job Details

• Location: Milton Keynes, Buckinghamshire
• Position: Permanent
• Hours: Full time, 35 hours per week, Monday to Saturday
• Commute: You must be within a 45 minute commute of the branch
• Salary: From 1 July 2026 the minimum salary will be £26,500
• Holiday: 25 days per year (increases to 30 over time, with the option to purchase up to 10 extra days)

Key Responsibilities

• Welcome customers into the branch and listen to their needs, offering trusted, friendly assistance.
• Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them, helping them manage their money with confidence.
• Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
• Follow processes, spot potential issues and, when necessary, raise concerns to protect customers and the bank.
• Play a vital role in keeping face to face banking meaningful and accessible, helping customers feel supported, respected and confident.

Qualifications & Attributes

• Experience or enthusiasm for a customer service environment (banking experience not required).
• Ability to take pride in helping customers feel confident, supported and listened to, especially during busy or complex periods.
• Patience, empathy and strong people skills to fully understand banking needs.
• Comfortable working in a fast paced environment where priorities shift and no two interactions are the same.
• Calm under pressure, adaptable and positive about change.
• Digital savviness and confidence using technology.
• Team playing mindset, recognising that great experiences result from strong collaboration.
• Clear and natural communication, with the confidence to guide customers face to face, on the phone and through digital services.
• Ownership, integrity and the desire to protect customers and their money.

Benefits

• Wellhub access for health and wellness options.
• Up to 2 days of paid volunteering per year.
• Ongoing training and development.
• An annual performance related bonus.
• Private medical insurance.
• Competitive pension scheme.
• Life assurance.
• Additional benefits via salary sacrifice scheme.

Job Info

• Job Identification 3463
• Location 59 Silbury Arcade, Milton Keynes, Buckinghamshire, MK9 3AG, GB