Customer Representative - Amesbury

Making a meaningful difference for our customers, every day

As a Customer Representative, you will make a real impact from day one, supporting customers in person, over the phone and online. You'll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you'll be trusted to adapt your approach to meet the needs of different customers and situations.

Where you'll be working

Branch: Amesbury, Wiltshire (37 Salisbury Street, Amesbury, Wiltshire, SP4 7AW, GB).

This role is a permanent position, working full time, 35 hours per week, Monday to Saturday.

You'll need to be within a 45 minute commute of the branch you're applying to work in.

Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made.

From 1 July 2026, the minimum salary for this role will be £26,500.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking.
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide.
• Play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident.

Benefits

• 25 days holiday per year, increasing over time to 30 days. You can 'buy' up to 10 extra days each year.
• Wellhub access for a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.
• Ongoing training and development.
• Annual performance related bonus.
• Private medical insurance.
• Competitive pension.
• Life assurance.
• Additional benefits through salary sacrifice scheme.

About you

You don't need experience in banking, but experience or a passion to work in a customer service environment will help you thrive. You should be able to show how:

• You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
• You bring patience, empathy and strong people skills, to fully understand our customers' banking needs.
• You're comfortable working in a fast paced environment, where priorities can shift and no two interactions are the same.
• You stay calm under pressure, adapt quickly, and approach change with a positive mindset.
• You're confident using technology and are digitally savvy.
• You enjoy working as part of a high performing team and understand that great customer experiences are built through a strong team.
• You communicate clearly and naturally with people and can confidently guide customers face to face, on the phone and through our digital services.
• You take ownership to get things done, and act with care and integrity to protect our customers and their money.

Job Info

• Job Identification 3838
• Apply Before 06/24/2026, 10:55 PM
• Locations 37 Salisbury Street, Amesbury, Wiltshire, SP4 7AW, GB