Customer Relations Team Lead Heartwarming Support

Teya in London is seeking a Team Leader to lead a pod of up to 10 Customer Relations Agents within our wider team, reporting to the Head of Customer Relations. You're the first line of support for your team and accountable for the quality, consistency and warmth of the service they deliver.

Day to day you will be coaching and developing the team, setting heartwarming hospitality standards, managing performance against targets, handling complex cases, running onboarding and training, monitoring