Customer Relations Leader - Lead a Warm, High-Impact Team

Teya is seeking a Customer Relations Leader in London to guide a pod of up to 10 agents, delivering warm, high-quality support to local Members. You will report to the Head of Customer Management and shape coaching, quality, and scheduling in a fast-paced fintech environment.

You will model hospitality, own performance against targets, and collaborate with Product, Supply Chain and Sales to reduce avoidable contact. English fluency and UK work rights are required.