Customer Relations Associate

Monocle is an independent media brand that has built a global reputation with its coverage of international affairs, design, travel, fashion and much more besides. Launched in London in 2007, the business has blossomed to include our magazine, daily newsletters, a round-the-clock radio station and international events, as well as thriving shops, e-commerce and cafés. With HQs, bureaux and shops in London, Paris, Zürich, Merano, Tokyo and Hong Kong, we are a truly global team and proud that Monocle is a vital source of inspiration, analysis and ideas for our discerning global audience.

About the role

Our customers appreciate that they can easily contact us with any queries about their subscription, their online purchases or our website. Our customer experience team is growing, and we have a rare part-time opportunity. If you are passionate about providing an efficient service and are capable of developing a deep understanding of our product range - and are always on the lookout for ways to improve - then read on.

The key ingredients for your success will be:

• A customer-focused mindset and a commitment to providing excellent experiences to our global clients and audience.
• Attention to detail and the ability to respond to customers clearly and succinctly.
• A capacity to identify patterns and potential problems, and to test solutions.
• A willingness to quickly establish an in-depth knowledge of our products and service, and the various customer journeys.
• An ability to work with teams across the business with the goal of continuously improving the customer experience.

This role is three days a week and is a fast-paced environment, so our next star needs to be calm under pressure, solutions-focused and able to prioritise.

We value collaboration and interaction with our colleagues and our clients. We work on unique, global projects alongside our enormously talented international team. This role is an in-office role based at Midori House in Marylebone and we offer the following benefits:

• Discounts at The Monocle Café and Shop.
• Breakfast provided five days a week.
• Health- and life-insurance benefits.
• Generous leave allocation.
• Dog-friendly office.

Our team is ambitious, talented, professional and committed to excellence in everything that it does. Please apply if you've got what it takes. Applicants must have the right to work in the UK.