Customer Relations Advisor

Posted 1 day 12 hours ago by Naylor's Equestrian Llp

Permanent
Part Time
Other
Yorkshire, Leeds, United Kingdom, LS1 8
Job Description
Job Overview

JD GYMSROLE: Customer Relations Advisor
REPORTING TO: Contact Centre Manager
BASED: JD Gyms Contact Centre (Office-Based), Kirkstall Road, Leeds, LS42AZ
HOURS: 30 hours per week over 4 days.
Purpose of the Role: To deliver outstanding customer service to JD Gyms members by resolving enquiries efficiently, supporting membership processes, and ensuring every interaction reflects the JD Gyms brand values.

Key Responsibilities
  • Handle inbound and outbound customer enquiries across multiple channels.
  • Resolve membership queries such as cancellations, freezes, payment queries, and account updates with accuracy and professionalism.
  • Provide clear, friendly, and informative guidance on JD Gyms products, services, and policies.
  • Manage and elevate complaints in line with company procedures, ensuring timely and satisfactory resolutions.
  • Maintain accurate records of all interactions and updates using internal systems.
  • Support operational teams by communicating member feedback and identifying recurring issues.
  • Promote a positive customer experience by delivering service that is fast, helpful, and brand-aligned.
Essential Skills and Experience
  • Previous experience in a customer service or contact centre environment.
  • Strong verbal and written communication skills with the ability to adapt tone to different channels.
  • Confident in handling high volume enquiries while maintaining service quality.
  • Ability to remain calm, patient, and solution focused when dealing with challenging situations.
  • Competent IT skills with the ability to learn new systems quickly.
  • Strong organisational skills with excellent attention to detail.
Benefits
  • FREE JD Gyms Membership for yourself.
  • JD Group staff discounts.
  • Company pension scheme.
  • Wellbeing support & employee discount programme.
About JD Gyms

At JD Gyms, we're passionate about delivering an exceptional experience for every member. We pride ourselves on creating a fast paced, supportive environment where your skills make a real difference. Joining our team means being part of a brand that values professionalism, positivity, and continuous improvement-helping us provide outstanding service that keeps our members coming back.