Customer Quality Excellence Engineer

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• Build and maintain OEM customer relationships
• Lead customer complaint investigations and 8D activities
• Manage customer portals, complaints, concessions and action plans
• Lead warranty investigations, trend analysis and reporting
• Drive Poka Yoke and continuous improvement initiatives
• Support IATF 16949 compliance and customer audits
• Coordinate cross-functional problem resolution
• Support commercial discussions relating to quality and warranty performance

• Charismatic & professional approach with a can do and attitude to stay two steps ahead of the customer.
• Degree qualified in Engineering, Quality or related discipline or equivalent experience.
• Significant automotive customer quality experience. Knowledge of IATF 16949, APQP, PPAP, FMEA, SPC, MSA and structured problem-solving methodologies.
• Strong communication, analytical, organisational and customer management skills. Experience of OEM customer interfaces and warranty management preferred.
• Minimum 10 years of automotive quality engineering and customer excellence experience.
• Ideal Candidate will hold a Bachelor's degree or higher, or relevant quality certifications.

• Charismatic & Professional
• Customer Focus
• OEM Relationship Management
• Warranty Analysis
• Commercial Awareness
• Problem Solving
• Root Cause Analysis
• Continuous Improvement
• Leadership Through Influence
• Data Analysis
• Cross Functional Collaboration

Join our team of 28,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.