Customer Project Manager

Customer Project Manager 1

•Manage projects to deliver customer business outcomes for transactional and subscription projects

•Provide leadership, hold customers and the project team accountable to deliver projects on-time,

within budget with high quality, while achieving customer satisfaction

•Perform overall project-level planning and lead execution

•Provide vision, strategy and business objective alignment to lead end-to-end project implementation

•Responsible for project metric tracking, and managing project financials and profitability

•Identify opportunities for additional business and provide input to presales and renewal evaluation

•Identify risk, issues and develop risk response strategy

•Lead the execution of contract Change Management process

•Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program

•Build Cisco's project community by sharing lessons learned, best practices and participating in the PM Role Community

Role Specific Responsibilities:

• Implement project structure and process to enable the delivery team to achieve on time,

within budget, high-quality business outcomes for Cisco Customers

• Ensure scope and Change Management are in place for the project duration

• Ensure key stakeholder status reporting

• Risk, issue, communications management

Scope:

• Typically leads up to five (5) medium-sized customer projects

Complexity:

• Moderate risk profile

• Medium volume of dependencies

• New or existing technology projects

Expertise:

• College/University degree or equivalent plus 4-6 years related experience in a project

management environment in comparable industry; ideally (not required) in an IT/Telco centric

organization

Project Specific:

The CNS Manager is an administrative profile similar to High Touch Operations Manager but with basic technical skills (e.g., networking at the CCNA level) and strong soft skills for managing customers and maintaining relationships with CISCO global organizations like TAC and BUs. The role involves tracking incidents, creating standard customer reports, and ensuring proper data management of sensitive customer information. Additionally, the CNS Manager coordinates all areas of Cisco to assist the customer in resolving their incidents as quickly as possible, maximizing availability. They act as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution.

• Language Requirements: Italian and english