Customer order Specialist

Customer Order Specialist

12 Month FTC

Theale/Home

We are seeking a Customer Order Specialist to be the first point of contact for 3rd party customers (non-Anchor Tenants) and drive the seamless processing of applications and service requests. This role ensures the fastest time to revenue while supporting internal teams to deliver best-in-class services.

Key Responsibilities of the Customer Order Specialist, include:

• Manage incoming 3rd party applications and service requests, ensuring accurate validation, acceptance, or rejection against scope and budget.
• Serve as the first point of contact for customers, providing status updates and building strong, lasting relationships.
• Support Customer Order Analysts by processing Anchor Tenant demand into systems.
• Produce, update, and distribute progress reports and status updates to stakeholders.
• Coordinate change requests, ensuring alignment with scope, budgets, and forecasts.
• Maintain and manage accurate data in systems, ensuring a central, holistic view of all projects.
• Collaborate with internal teams to continuously improve processes and practices.
• Support supplier management and ensure alignment with current strategies.
• Uphold compliance, health & safety, environmental, and information security standards.

The successful Customer Order Specialist will have:

• Experience in data management, programme support, and managing demanding customers.
• Telecoms industry experience preferred.
• Skilled in process creation and continuous improvement initiatives.
• Educated to A-level; degree in Technical, Numerical, or Communications discipline preferred.
• Intermediate Excel and MS Office skills.
• Strong attention to detail, accuracy, and ability to work independently.
• Excellent communicator and team player, able to meet deadlines.

To apply for the Customer Order Specialist please send your CV to (see below)

Project People is acting as an Employment Business in relation to this vacancy.