Customer Operations Officer

Customer Operations Officer

Salary: SCP 20-23, currently £32,957 - £34,434 gross per annum (pro-rata)
Hours: 37 per week, Permanent
Closing date: Friday 3rd October 2025 at 12:00 noon.

Established in 1978 and working with our partners in government, we have transformed affordable housing across Northern Ireland. Our vision is to use our expertise in affordable home ownership solutions to provide as many eligible households as we can with an opportunity to own their own home. Our mission is to build on the 30,000 affordable homes we have already provided through Co-Ownership and develop new and innovative products in response to the changing demands within the market as a result of economic changes.

We wish to appoint a Customer Operations Officer who will work as part of a small team who are essential in delivering fast turnaround of legal and financial documentation to allow our customers to purchase their homes.

Essential Criteria:

• 5 GCSE's (or equivalent) to include Maths and English (at grades A -C) PLUS a minimum of 1 years' experience of working in an administrative role including - record keeping, scanning, use of databases and spreadsheets OR a minimum of 3 years' experience without qualifications.
• Experience of processing legal or financial documentation.
• Ability to problem solve and resolve queries, with a strong customer focus.
• Working knowledge of Microsoft Office with strong skills in Microsoft Word and Excel.
• Ability to work within a team.
• Ability to work on own initiative to meet deadlines.

We offer a competitive salary along with a market leading pension with a 19.5% employer contribution. In addition to this, we also offer private health insurance (permanent staff), access to an award-winning Health and Well-being programme and flexi time. We support a range of learning opportunities and external study.

A full applicant pack and an application form can be downloaded from our website via clicking APPLY.

Co-Ownership is an equal opportunity employer who values diversity. We welcome applications from all suitably qualified persons. At this time, we particularly welcome applications from people with disabilities, as these groups are currently underrepresented in parts of our workforce.