Customer Operations Leader: Drive Team Excellence

NextGenEnergyJobs is seeking an experienced Customer Operations Team Lead in Greater London to guide a team of up to 10 specialists, shaping the end-to-end customer journey. You will align daily operations with ambitious targets and drive improvements across processes, third-party partnerships, and compliance.

You will coach individuals on development paths, foster a supportive, fast-paced culture and own escalations, ensuring a consistently exceptional experience for EV customers.