Customer Operations Coordinator

An exciting opportunity has arisen for an organised and customer-focused candidate to join a growing and supportive business based in Hitchin. This role plays a key part in ensuring a smooth customer journey with installation and ongoing support.

As Customer Operations Coordinator you will act as the central point of contact between customers, engineers, suppliers, and internal teams, coordinating installations, scheduling works, and ensuring customers receive a high level of service throughout the process. This role would suit someone who enjoys organisation, communication, and working in a fast-paced environment where no two days are the same.

Benefits

• £28,800per annum
• Office-based
• Monday to Friday, 8:30am - 5:00pm
• Supportive and collaborative team environment
• Opportunity to develop within a growing business

Key Responsibilities

• Process and manage installation orders from the sales team
• Coordinate engineer schedules, site surveys, and installation dates
• Liaise with customers regarding requirements, timelines, and updates
• Manage purchasing and track product availability
• Coordinate deliveries with warehouses and logistics providers
• Prepare quotes and process invoices relating to installation works
• Maintain accurate records and update internal systems
• Support servicing and repair coordination post-installation
• Resolve customer queries and provide proactive updates throughout the process
• Support continuous improvement across the installations function

Skills and Experience Required

• Strong organisational and coordination skills
• Excellent communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Confident telephone manner and professional approach
• Strong attention to detail
• Experience in scheduling, coordination, logistics, purchasing, or customer service (desirable)