Customer Liaison Officer (CLO)

Due to our continued growth and success here at Fortem, we have a new permanent opportunity for a skilled Customer Liaison Officer to become a pivotal part of our Amplius Housing Planned Works team. You will be predominantly based across sites in Northamptonshire, with travel to attend meetings at the Amplius Housing offices based in Rushden. Therefore, a car for travel is essential. This role will suit candidates who promote continuous improvements, enhance customer and client satisfaction which will involve strong customer complaint handling. As a Customer Liaison Officer, you will collaborate closely with tenants, providing invaluable support to our Site Team to ensure seamless project delivery and heightened customer experiences. Full time Hours are Monday-Friday 8.00am-4.30pm.

Duties and Responsibilities

Working on the delivery of various Social Housing projects, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works happening. You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule.

Qualifications

• Previous experience of working in a customer facing environment with complaint handling expertise
• Ability to deal with sensitive situations
• Resilience and strong negotiation skills
• Proficiency in Microsoft Office
• Full UK Driving Licence (Max 5 points)

Desirable Criteria:

• Previous undertaking of a similar role
• Awareness of diversity issues

Fortem embraces diversity in the workplace and encourages applications from all sectors of the community.

Benefits and Salary

• Competitive Salary with MEA Car allowance of £4,000 per annum
• 25 days annual leave + bank holidays & your birthday off (34 days total)
• 26 weeks full pay maternity leave
• 8 weeks full pay paternity leave
• Discounted gym memberships at national and local gyms
• Up to £3,000 colleague referral fee
• Vast directory of training on bespoke in-house Learning Management System
• Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more