Customer Liaison Officer

Reference: CLjySOUTH_
Posted: May 6, 2026

Custom Liaison Officer required to work in and around Sheffield, Rotherham, Barnsley and Doncaster. You will be working with residents to help the site team to deliver a Kitchen and Bathroom and Retrofit scheme (Solar Panels, Ground Source Heat Pump etc.)

Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or you have transferable skills from your previous roles. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.

The Role

We are currently looking for a temporary Customer Liaison Officer to work in South Yorkshire until the end of June.

We are looking for someone to interview and start immediately.

Responsibilities

• Proactively follow up on no-access properties to arrange retrofit survey/Kitchen and Bathroom appointments.
• Lead resident and community engagement initiatives, building strong relationships with local community.
• Deliver clear and effective communications to customer and residents about nature and scope of works.
• Act as main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
• Resolve access-related or resident issues promptly.
• Maintain accurate records of communications, access arrangements, and issue resolutions for project documentations.

What you will need

• Previous experience of working in a similar role.
• Ability to deal with sensitive situations.
• Resilience and strong negotiation skills.
• Proficiency in Microsoft Office.
• Full UK Driving Licence.
• Experience of working within the social housing sector.
• £14.24 Per Hour inclusive of holiday pay PAYE / £17 Umbrella.
• 0.12p Per Mile.