Customer Liaison Officer

Reference: CLS06
Posted: April 9, 2026

Custom Liaison Officer required to work in Leeds. You will be working with residents to help the site team to deliver kitchen and bathroom replacements

Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or you have transferable skills from your previous roles. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.

The Role

We are currently looking for a temporary customer liaison officer in Yorkshire to cover in and around Leeds (need to be able to cover Leeds, Bradford, Scarborough and more).

This position is for a 6 month period with the potential to become permanent.

We are looking for someone to interview and start immediately.

The Customer

Fortem have partnered with Sanctuary Group to deliver ambitious carbon reduction and net zero programme, transforming the energy efficiency of properties in the north.

Responsibilities

• Proactively follow up on no-access properties to arrange retrofit survey appointments.
• Lead resident and community engagement initiatives, building strong relationships with local community.
• Deliver clear and effective communications to customer and residents about nature and scope of works.
• Act as main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
• Resolve access-related or resident issues promptly.
• Maintain accurate records of communications, access arrangements, and issue resolutions for project documentations.

What you will need

• Previous experience of working in a similar role
• Ability to deal sensitive situations
• Resilience and strong negotiation skills
• Proficiency in Microsoft Office
• Full UK Driving Licence
• Experience of working within the social housing sector
• Competitive salary based on experience with discretionary bonus
• Option to opt into salary sacrifice car lease
• 25 days annual leave + bank holidays + your birthdays off
• Sick pay
• 26 weeks full maternity leave
• Annual pay reviews
• 8 weeks full pay maternity leave
• Discounted gym memberships at national and local gyms
• Up to £3,000 colleague referral fee
• Vast directory of training on bespoke in-house Learning Management System
• Private healthcare and dental care
• Cycle to work scheme

Interested?

To apply call Danielle/Aran/ Anna on or apply online with your CV!