Customer Liaison Lead - Theatre & Sterile Services

Customer Liaison Lead - Theatre & Sterile Services At B. Braun Sterilog (Yorkshire) Ltd, we protect and improve the health of people worldwide. We are looking for a dedicated professional who excels at building strong relationships and driving continuous improvement.

Your Role

As a Customer Liaison Lead - Theatre & Sterile Services, you will be the trusted link between our decontamination facility and NHS theatre teams. You will support day to day service delivery, manage bespoke customer needs and collaborate with internal and external stakeholders to drive innovation.

Key Details

• Location: B. Braun Sterilog Facility, Pudsey and NHS customer sites - Leeds General Infirmary & St James's University Hospital.
• Contract: Permanent, 37.5 hours per week, Monday - Friday.

Your Main Responsibilities

• Act as the primary point of contact for theatre teams and build positive relationships.
• Handle bespoke requests and maintain clear, timely communication.
• Lead service reviews and feedback sessions to strengthen performance and ensure customer satisfaction.
• Represent the customer voice internally to drive improvements.
• Support coordination of instrument sets and repairs.
• Resolve issues quickly and professionally.

What you need to succeed

• Excellent communication skills: able to build trust and maintain strong relationships with diverse stakeholders.
• Organisational and time management skills: comfortable managing priorities in a fast paced environment.
• Problem solving mindset: proactive in resolving issues and driving improvements.
• Attention to detail: ensuring accuracy in coordination and reporting.
• Flexibility and adaptability: willing to work across multiple sites and respond to changing needs.
• Professional approach: reliable, self motivation and able to use initiative.

This position would suit someone who is commercially aware within the NHS, has experience of theatre operations or possesses a good understanding of decontamination processes.

What you get in return

• An electric or hybrid company car.
• Competitive salary.
• 27 days annual leave plus bank holidays.
• Discretionary annual bonus scheme.
• 7% employer pension contribution.
• 3 salary life assurance.
• Group income protection scheme.
• Enhanced sick pay and family friendly payments.
• Health and wellbeing programme.
• Employee assistance programme.
• And much more

Apply now! We look forward to receiving your application.

At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone of background, identity or ability - feels valued, respected and empowered.

Our recruitment practices reflect this commitment, ensuring equal opportunities for all.