Customer Insights & Research Lead (12-Month)

Electricity Supply Board (ESB) seeks a Research & Customer Insights Manager (Temp 12 Months) to lead ESB Networks' customer research and insights programme. You will translate customer and stakeholder evidence into actionable recommendations to improve experience and inform planning.

Reporting to Marketing and Customer Insights, you will oversee qualitative and quantitative methods, manage a small team, and collaborate across Marketing, Operations and Stakeholder Management to drive strategic