Customer Insight Leader: Shaping Safer, Smoother Journeys

A leading infrastructure organization in Guildford seeks a Customer Insight Manager to lead and deliver customer research projects aimed at improving safety and experiences. The role involves managing research design, overseeing quality assurance, and producing actionable insights for stakeholders. Candidates should have a background in qualitative and quantitative research methodologies, alongside strong project management skills. A commitment to improve customer experiences is essential.