Customer Insight Leader - Drive Strategic Impact

DVSA is seeking a Customer Insight Manager to lead a team of Insight Specialists and deliver high-quality, accessible insights by collaborating with communications and service teams to maximise impact. The role embeds customer-focused thinking across the organisation and supports strategic goals grounded in customer needs.

The job holder will capture and analyse customer feedback, produce insight and satisfaction reports, ensure data compliance, and brief senior leadership as a central point for