Customer Implementation Manager - Maternity Cover

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Key Responsibilities

• Project Management and Implementation: Run implementation projects in accordance with the Maersk implementation methodology and client requirements; provide project status visibility to stakeholders, establish milestones, and manage risks; manage project stakeholders within the agreed scope and timelines, ensuring reporting and documentation are submitted on time; write and agree the content of Standard Operating Procedures and support creation of Internal Operating Procedures in conjunction with Customer Service; participate in quarterly/yearly reviews between Client/Ops teams where needed; provide comprehensive status updates on all projects and implementations to stakeholders and senior management as required; ensure post-implementation handover to Operational teams with full process review and alignment on execution tasks, timelines and deliverables.
• Client Relationship Management: Develop strong relationships with key clients, lead clients through the onboarding process and manage scope; ensure solutions align with what was sold.
• Operational Engagement: Participate in solution design and develop creative solutions; ensure infrastructure for new client solutions is in place; ensure compliance and optimize operations for high service quality.
• IT System Applications: Support system implementation and demonstrations where required; monitor the interaction between the Client and Maersk EDI team to ensure project outcomes; provide guidance to the Commercial team on IT requirements and sign-off for new clients.
• Customer Process Development: Support Maersk management structure and global operations in re-engineering existing customer processes to increase efficiency and drive down the cost to serve; act as an Operational Excellence ambassador; document, implement and control new process rules with clear roles, responsibilities and measurements; take accountability for parts of Customer programs, scoping, developing and finalizing projects with the supply chain structure.
• Support of new business/staff: Support new business activity within the customer service teams as required; ensure client-defined SOPs are clearly communicated to new business teams; support training for new staff; provide IT system training, leadership, coaching and mentoring to CSO direct/indirect reports.

What we offer

• 25 days annual leave with the option to buy or sell 5 days
• Annual bonus and pension scheme
• Family-friendly benefits and retailer discounts through our Benefits Partner
• Access to our Employee Assistance Program with free access to mental and financial health tools

We are committed to a diverse and inclusive workplace and are an equal opportunities employer. We welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, disability, medical condition, pregnancy or parental leave, veteran status, gender identity, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support adjustments during the application and hiring process. If you need special assistance or accommodations to use our website, apply for a position, or perform a job, please contact us by emailing .