Customer Experience Team Lead: Data-Driven CX Leader

Whatnot seeks a Customer Experience Team Lead to drive performance, quality, and customer satisfaction across multi channel support. You will coach agents, manage escalations, and partner with cross functional teams to deliver measurable improvements to product and processes.

You will balance quality with speed, own the customer journey, and leverage Zendesk and Sigma to generate insights. The role requires Weekend availability and fluency in English, with extra European language as a plus.