Customer Experience Operations Leader

Gym+Coffee is seeking a Customer Service Manager to lead our customer operations and strategy in Ireland. You will collaborate with eCommerce, Supply Chain, Product and Operations to embed customer insights into decisions, drive continuous improvement, and elevate the end-to-end customer journey.

You will champion scalable processes, set KPIs, optimise workforce planning, and ensure exceptional service levels across all touchpoints, while leveraging AI tools to boost productivity and customer